Any business makes calls to prospects and clients as a strategic part of its operations. in this article, we’ll share how to use an auto dialer for your business needs. It can be to fulfill callback requests, provide customer service, or generate leads. Those who want to allow their agents to entirely focus on the call and help them achieve their required goal make use of auto dialers.
In today’s fast-paced modern world, auto dialers are central to making calls. They automate repetitive and monotonous tasks, thus, saving time for any business. It, therefore, pays to take advantage of dialing platforms, like Call Cowboy. As you know, the modern business environment is already bombarded with loads of data to collect and analyze, bottom lines to achieve, and deadlines to meet.
To anyone who hasn’t heard of or is new to an auto dialer, what actually is it? Why do you need one? How can you use it for your company? Read on below to learn more about it.
What Are Auto Dialers?
The introduction of auto-dialers has given call centers the power to conduct extensive and massive outbound calling campaigns. These have enabled businesses to dial phone numbers efficiently and quickly.
An auto dialer or automatic telephone dialing system (ATDS) is an electronic software or device that dials telephone numbers automatically using sequential or random number generators. Auto dialers either connect the call to a live person or play a recorded message once the call has been answered.
When auto-dialers connect customers to a live agent, it’s called a power dialer or predictive dialer. On the other hand, when auto dialers play a pre-recorded message, it’s often called voice broadcasting or robocalling. That said, there’s a distinction between when auto dialers connect the call to a live person and play a recorded message when a caller picks up.
To determine the optimal time for dialing numbers, a predictive dialer often uses real-time analysis. A power dialer, on the other hand, dials a pre-set phone number list for the agent. For voice broadcasting or robocalling, some examples are asking the individual who picked the phone up to press a button or playing an advertisement.